An engineer graduated from IT Faculty, Hanoi University of Technology. With over 10 years of experience in the computer software, he has experience in developing software systems for the public finance sector. He is a technology specialist of FPT Information System Company Limited, in charge of data analysis, data mining, software development based on trend of data.
Apply Chatbot in taxpayer support of the General Department of Taxation of Vietnam.
Besides introducing some basic concepts and the application of Chatbot technology in the world of production, Mr. Pham Minh Son will address the current situation and provide a brief description of how the questioners and the support staffs receive, analyze, and answer questions at the General Department of Taxation and Vietnam State Treasury. Then, he will analyze the problems that affect the effectiveness of the support, especially when the public service has a large number of users. Also, he will propose an implementation plan to apply Chatbot technology in supporting public services and taxpayers, which helps increase the productivity, reduce direct labor, build a friendly interactive channel and enhance users experience. This solution has been being piloted at the Vietnam State Treasury by FPT IS.